slot technician 3 pechanga resort and casino

Establish and maintain guest relationships with all guests through regular day-to-day interaction with all internal and external guests.Administrative Duties including, but not limited to: scheduling, various daily reports (shift, variance re-cap, override, etc.), disciplinary action, Team Member journaling, merit recognition and evaluation, and training/coaching.Manage the floor by walking assigned area to ensure that all departmental and Company policies are being adhered to.

Ensure machine accuracy with Jackpots and or reporting of any illegal activities.Handle guest disputes/concerns up to $100 with guest satisfaction.Authorize and verify jackpots/overrides.In addition, during assigned shift the Slot Operations Supervisor will oversee the casino floor, handle guest disputes, witnesses pay out of Slot Jackpots, authorize/override Jackpots, and ensure all Title 31 rules and regulations are being adhered to.Īll Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino. The Slot Operations Supervisor will perform evaluations, merit recognitions, administer disciplinary action, and team member journaling. The Slot Operations Supervisor is responsible for coaching, training, and mentoring new and existing Team Members.

Slot technician 3 pechanga resort and casino